CASE STUDY – Access Insulation

CASE STUDY – Access Insulation

COMPANY BACKGROUND

Established in 1999, Access Insulation is a family owned and operated business. The 7 branches cover much of Queensland and Northern New South Wales and are owned and managed by brothers David and Wayne Comerford . Access Insulation are specialists in insulation, ventilation & skylights.  Experienced staff, with over 100 years combined industry experience, are continually trained both externally and in house. Unlike many of their competitors, Access Insulation installers are directly employed, not  subcontractors ensuring commitment and loyalty to the strong brand and the highly regarded reputation. Due to their proven trustworthiness Access Insulation has many of Australia’s biggest builders as long term customers.

CHALLENGE

In 2019 David and Tiffany Comerford at Access Insulation partnered with Diana and Andrea at Stratshops to create a plan for the future. The strategy was growth and the owners’ vision was clear;  getting the team on board was the task.

SOLUTION

A collaborative approach was required to design and deliver a program for the leadership team at Access Insulation that would enable them to clearly and confidently move their colleagues forward.

RESULT

Today Access Insulation is going from strength to strength with new opportunities being spotted and pursued by all in the organisation. The culture shift is ongoing with the emphasis on targeted and appropriate sales skills that will ensure repeat business while the focus on outstanding customer service will mean fewer brickbats and more bouquets for the frontline staff!

  • Client Access Insulation
  • Date July 10, 2019
  • Tags Leadership Series, Strategic Planning