Customer Service Skills

A customer-focused mindset will more likely develop a culture of creativity, positivity and continuous learning.

• become more competitive
• improve your reputation
• have fewer complaints and crises

Key skills include:

Reliability

Every organisation has to deliver on its promise to customers. If you don’t “come up with the goods,” you let your customers down at the most basic level. They won’t feel able to trust your team or your business, and they certainly won’t be happy.

Assurance

How clear is it to your customers that your service is reliable?

Tangibles

Do all of your communications with your customers deliver a message that’s consistent with your brand, and with their needs?

Empathy

It’s essential that you and your team see things from the customers’ point of view. If you do, you’ll gain a better understanding of their thoughts, actions and needs, care about their experience, and communicate with them more effectively.

Responsiveness

Every interaction that your organisation has with a customer is a chance to build a relationship, to increase goodwill, and to learn.

A relaxed and informal assessment of your needs is the first step and obligation free